All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents, or reference to our company. All delivery addresses will copied as per the customers input. If the carrier or post cannot deliver because of an incorrect address, then we reserve the right to charge an additional supplement for re delivery. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.
Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 14 days.
Damage In transit
It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect your claim against the carrier.
Shortage
It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.
Incorrect Goods
Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.
Non deliveries
We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.
UK
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.
Royal Mail: If you are not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.
Southern Ireland
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.
Europe
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International
Rest of World
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International
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